Amazon SES, when used with Magnetic Mailer, handles bounce rates and complaints through various mechanisms, and taking prompt actions to address them is essential for maintaining a positive sender reputation. Here’s how Amazon SES handles bounce rates and complaints, along with recommended actions:
- Bounce Rates:
- Amazon SES Bounce Classification: Amazon SES classifies bounces into two categories: hard bounces and soft bounces. Hard bounces occur when emails are permanently rejected due to reasons like invalid email addresses or blocked domains. Soft bounces are temporary delivery failures, such as a recipient’s mailbox being full or the recipient’s server being temporarily unavailable. Distribute bulk emails using Amazon SES
- Automatic Bounce Handling: Amazon SES automatically processes bounce notifications and updates the bounce status of affected emails in your account. It distinguishes between hard and soft bounces and takes appropriate actions, such as suppressing further delivery attempts for hard bounces and retrying delivery for soft bounces. Distribute bulk emails using Amazon SES
- Monitoring Bounce Rates: Monitor your bounce rates regularly through Amazon SES’s dashboard or reporting tools. High bounce rates may indicate issues with your email list quality, sender reputation, or email content.
- Complaints:
- Feedback Loops (FBLs): Amazon SES offers feedback loops with ISPs and email providers, allowing you to receive notifications when recipients mark your emails as spam or junk. These notifications are sent to your designated email address or endpoint, enabling you to identify complainers and take corrective actions.
- Handling Complaints: Upon receiving feedback loop notifications, promptly remove complainers from your email list to prevent further complaints. Investigate the reasons behind the complaints, such as irrelevant content, excessive frequency, or lack of consent, and take steps to address them. Distribute bulk emails using Amazon SES
- Complaint Rate Monitoring: Keep a close eye on your complaint rates to gauge the satisfaction levels of your recipients and identify any issues with your email campaigns. Amazon SES provides metrics and reporting tools to track complaint rates over time. Distribute bulk emails using Amazon SES
Actions to Address Bounce Rates and Complaints:
- List Hygiene: Regularly clean your email list to remove invalid or inactive addresses that contribute to bounce rates. Ensure that you obtain explicit consent from recipients before adding them to your list to reduce the likelihood of complaints. Distribute bulk emails using Amazon SES
- Content Relevance: Personalize and tailor your email content to match the interests and preferences of your recipients. Avoid sending irrelevant or overly promotional content that may lead to complaints. Distribute bulk emails using Amazon SES
- Sending Practices: Adhere to best practices for email sending, such as maintaining consistent sending volumes, authenticating your emails, and following anti-spam regulations. Monitor your sender reputation and adjust your sending practices accordingly to minimize bounce rates and complaints. Distribute bulk emails using Amazon SES
- Engagement Optimization: Focus on engaging your audience through compelling subject lines, valuable content, and clear calls-to-action. Encourage recipients to interact with your emails by providing relevant offers, updates, or incentives. Distribute bulk emails using Amazon SES